GENERAL TERMS & CONDITIONS

Welcome to Luxury Rides!

These terms and conditions outline the rules and regulations for the use of Luxury Elite Rides LTD's Website, located at https://www.luxury-rides.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Luxury Rides if you do not agree to take all of the terms and conditions stated on this page.

1. APPLICATION

1.1 These General Terms & Conditions dictate the services provided by Luxury Elite Rides Ltd to its customers and define the relationship between Luxury Elite Rides Ltd and its clients.

1.2 These Terms & Conditions constitute the entire agreement between Luxury Elite Rides Ltd and its clients, notwithstanding any other agreements, policies, or related documents referenced herein.

1.3 These Terms & Conditions replace all previous terms and form a binding agreement between Luxury Elite Rides Ltd and its clients.

2. DEFINITIONS

2.1 "Account" refers to the financial credit extended to an Account Customer by the Company for Fares and Additional Charges, governed by specific Account Terms & Conditions.

2.2 "Account Application Form" is the prescribed form or method for a Customer to apply for an Account with the Company.

2.3 "Account Customer(s)" are individuals or businesses that request or hold an Account with the Company.

2.4 "Account Special Terms & Conditions" refers to the provisions governing an Account as described in Clause 6.

2.5 "Additional Charge(s)" includes extra fees paid by the Customer, such as surcharges, cancellation fees, parking fees, and emission or congestion charges.

2.6 "Communication Software" is a mobile app used on a Mobile Device to transmit booking details using various telecommunication or navigation software.

2.7 "Company" refers to Luxury Elite Rides Ltd, located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (Company Registration No. 15811370).

2.8 "Customer(s)" means any individual who makes a Private Hire Booking, including all passengers associated with that booking.

2.9 "Fare(s)" is the payment made by a Customer for a Private Hire Booking and Transportation Service.

2.10 "Licensing Authority" refers to the local transport authority as specified in relevant legislation.

2.11 "Mobile Device(s)" are portable wireless handheld devices owned by the Customer for connecting to a telecommunications network.

2.12 "Private Hire Booking(s)" is defined as per the relevant legislation.

2.13 "Private Hire Licensing Law" includes various regulations and acts governing private hire vehicles and operators in London.

2.14 "Private Hire Operator" is defined as per the relevant legislation.

2.15 "Private Hire Vehicle(s)" is defined as per the relevant legislation.

2.16 "Private Hire Vehicle Driver(s)" is defined as per the relevant legislation.

2.17 "Terms" refers to this document, including any referenced agreements, policies, or related documents.

2.18 "Transportation Service(s)" involves transporting a Customer and/or belongings using a licensed Private Hire Vehicle driven by a licensed driver from a collection point to a destination in accordance with a booking.

3. RELATIONSHIP – PRIVATE HIRE BOOKING SERVICE(S)

3.1 The Company operates as an independent Private Hire Operator, inviting and accepting Private Hire Bookings.

3.2 The Customer makes a Private Hire Booking with the Company for Transportation Services.

3.3 The Company acts as the principal under specific regulatory provisions.

4. COMPANY OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)

4.1 The Company will invite and accept Private Hire Bookings in compliance with Private Hire Licensing Law.

4.2 The Company will confirm acceptance of a Private Hire Booking to the Customer in compliance with the law.

4.3 The Company will engage licensed drivers and vehicles for the Transportation Services upon accepting a booking.

4.4 The Company will determine how to perform the booking and services at its discretion.

4.5 The Company reserves the right to refuse a booking request or withdraw a service, subject to legal requirements.

5. CUSTOMER OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)

5.1 The Customer must provide accurate information for bookings.

5.2 The Customer must pay the Fare for the booking and services.

5.3 The Customer must pay any Additional Charges, including but not limited to:

• 5.3.1 Airport parking fees incurred during the service.

• 5.3.2 Cancellation fees if the booking is canceled after engagement or commencement.

• 5.3.3 Congestion or ULEZ charges incurred during the service.

• 5.3.4 Surcharges for various specific circumstances such as airport or railway station transits, out-of-London transits, holiday transits, after-hours services, peak demand periods, and specific vehicle types.

5.4 Unless otherwise specified or if the Customer holds an Account, payment for services is due upon completion.

5.5 Fares and Additional Charges may be collected using credit or debit card payments via the Communication Software.

5.6 Complaints about the services can be submitted in writing to the Company’s office.

6. ACCOUNT(S) – PRIVATE HIRE BOOKING(S)

6.1 The Company may offer an Account service to customers at its discretion.

6.2 Customers must submit a satisfactory Account Application Form to the Company.

6.3 The Company may extend credit for fares and charges to Account Customers.

6.4 Account Customers must ensure security measures to protect the Account service.

6.5 Only authorized personnel may use the Account service.

6.6 Account Customers must pay all invoices within 30 working days of receipt.

6.7 Late payments may incur interest charges.

6.8 The Company may change Account terms or refuse service at any time.

6.9 The Company can terminate an Account service immediately at its discretion. 6.10 Account Customer obligations continue until all payments are settled.

7. FORCE MAJEURE

7.1 Affected parties must inform each other of force majeure events and keep each other updated.

7.2 The Company is not liable for breaches due to events beyond its control, including but not limited to natural disasters, strikes, civil unrest, or war.

7.3 The Company is not liable for delays or non-performance due to force majeure.

8. COMMUNICATION SOFTWARE & USER LICENSE

8.1 The Company licenses Communication Software to the Customer for service purposes.

8.2 The Customer must use the software in accordance with all terms and conditions, including applicable agreements.

8.3 The Company may change the software or its terms at any time.

9. INSURANCE

9.1 The Company will maintain necessary insurance as required by law.

9.2 The Customer is responsible for ensuring proper insurance coverage for their goods during transit.

10. INTELLECTUAL PROPERTY

10.1 These Terms do not transfer ownership rights of any material supplied by the Company.

10.2 The Company retains ownership of all supplied material, including software.

11. DATA PROTECTION

11.1 The Company will comply with relevant data protection laws.

11.2 The Company will provide its Privacy Policy to the Customer.

11.3 The Company is registered with the Information Commissioner’s Office.

12. JURISDICTION

12.1 These Terms are governed by the laws of England.

ASSORTED TERMS

• By using our website or app, you (“Customer”) agree to these Terms and Conditions (“Terms”), which also apply to all transportation services booked via our website, phone, email, SMS, or app.

• We require a minimum of 6 hours' notice for online bookings during office hours (06:00 to 21:00 UK time). For shorter notice bookings, please call our helpline at +44 (0) 7496 371780.

• We cannot be held responsible for delays due to circumstances beyond our control. Our drivers will operate at safe speeds according to traffic and legal limits.

• Customers are liable for any damage to vehicles and will be billed for necessary repairs or cleaning.

• We may subcontract bookings to other operators.

• By providing your email, you consent to being contacted by Luxury Elite Rides Ltd. Your email will not be shared with third parties.

• Vehicle or chauffeur changes may occur as needed.

• We strive for timely arrivals, but customers must allow sufficient time for travel. We are not liable for any direct or indirect losses due to travel time.

• Our chauffeurs will choose the best route unless otherwise directed by the Customer.

• Our vehicles and subcontracted vehicles are fully insured, but customer property is carried at their own risk. We are not responsible for any loss or damage.

• We maintain a lost property record and will try to return lost items to customers.

• We reserve the right to refuse service to anyone under the influence of alcohol or drugs.

• No smoking is allowed in our vehicles.

• There are surcharges for public holidays and major sporting events.

• Online bookings for weddings are not accepted; please call to discuss wedding bookings.

• These Terms do not affect your statutory rights.

BOOKING TRANSPORTATION SERVICES

• Luxury Elite Rides Ltd is a licensed private hire vehicle operator.

• Bookings must be made directly with us.

• Confirmations will be provided in compliance with relevant regulations.

• Our chauffeurs cannot accept bookings.

• Please book via our website, email, or phone.

• All payments must be made directly to Luxury Elite Rides Ltd.

• Our chauffeurs do not collect fares.

• Liability for transportation services lies with Luxury Elite Rides Ltd.

• Bookings are subject to availability.

PAYMENT TERMS

• Full payment is required before bookings are undertaken. Online bookings are charged automatically.

• We accept most credit or debit cards, including American Express.

• BACS transfers must be received before bookings.

• Wedding, tours or any long terms bookings require a 25% deposit at the time of booking, with the balance due 14 days prior.

• Any deviations from the original booking price will be charged to the credit card on file.

• Credit card charges will appear as Luxury Elite Rides Ltd.

• Multiple credit cards can be linked to an account, with the preferred card charged first.

BUSINESS ACCOUNT CUSTOMERS

• Invoicing is done monthly. Payment is due within 14 days of receipt.

• We reserve the right to suspend services for overdue accounts.

• We require an account application form to be completed and references checked.

Cookies:

• The website uses cookies to help personalise your online experience. By accessing Luxury Rides, you agreed to use the required cookies.

• A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

• We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Luxury Elite Rides LTD and/or its licensors own the intellectual property rights for all material on Luxury Rides. All intellectual property rights are reserved. You may access this from Luxury Rides for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Luxury Rides

• Sell, rent, or sub-license material from Luxury Rides

• Reproduce, duplicate or copy material from Luxury Rides

• Redistribute content from Luxury Rides

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Luxury Elite Rides LTD does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Luxury Elite Rides LTD, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Luxury Elite Rides LTD shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Luxury Elite Rides LTD reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Luxury Elite Rides LTD a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organisations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organisations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Luxury Elite Rides LTD; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Luxury Elite Rides LTD. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Luxury Elite Rides LTD's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.